FAQS


Do you offer local pick up/drop off?

Not currently. Due to safety reasons it's more safe to have products delivered through the postal service.

What credit cards do you accept online?

Visa, MasterCard, American Express and Discover

Can I track my shipment?

All orders will include a tracking number. You will receive a shipping confirmation email with the tracking number when your package has been dispatched.

How long will it take to receive my order?

All products are made in small batches therefore please allow 3-5 business days for your order to be processed. Processing times are NOT included in the delivery time. We ask that you plan accordingly when you make your purchase. Shipping may take up to 7 business days, Monday- Friday only. 

Please be advised that there is only one person making and running Lorenne's Brownskin. These products are made hand-made and are placed in the order that they come.

Do you accept orders placed outside of the U.S?

At this time, shipping is only available in the U.S.

Can I return or exchange my item?

Open and or used products may not be exchanged or returned. Products that are unopened and unused may be returned within 7 days of receiving the order.

Will my body butters melt?

Please be advised that these are naturally hand crafted body butters with natural oils and butters. Please do not leave your products in a heated area. Keep products at room/cool temperature. 

If you happen to leave your body butters in a heated area they will melt! However, the body butter will solidify again once in a cool area. 

I have more questions. Who I do contact?

If you have any additional questions please feel free to email at lorennesbrownskin@gmail.com. You will receive a reply within 24-72 hours.